Code of Conduct

Ethical Standards and Professional Behavior

Introduction

This Code of Conduct establishes the ethical and professional standards expected of all personnel associated with Infinity Quality Company, including employees, auditors, contractors, and consultants. Adherence to this code is mandatory and essential to maintaining our reputation for integrity and professionalism.

Core Values

Integrity

Honesty, fairness, and strong moral principles in all actions

Impartiality

Objective and unbiased conduct in all certification activities

Professionalism

Highest standards of professional conduct and competence

Confidentiality

Protection of sensitive and proprietary information

Respect

Dignity and consideration for all individuals and organizations

Accountability

Responsibility for actions and decisions

Professional Conduct Standards

Professional Behavior

All personnel must:

  • Act with honesty and integrity in all professional activities
  • Maintain professional competence through continuing development
  • Perform duties diligently and in accordance with applicable standards
  • Accept responsibility for actions and decisions
  • Maintain professional appearance and demeanor
  • Respect cultural differences and local customs
Impartiality and Independence

Personnel must ensure:

  • Decisions are based solely on objective evidence
  • No conflicts of interest influence certification activities
  • Previous relationships do not compromise impartiality
  • All potential conflicts are disclosed immediately
  • No financial or commercial interests affect judgment
  • Resistance to pressure from any party
Confidentiality and Data Protection

Confidentiality requirements:

  • Protect all proprietary and confidential information
  • Use information only for authorized certification purposes
  • Do not disclose client information without explicit consent
  • Maintain secure storage and handling of sensitive data
  • Comply with data protection and privacy regulations
  • Return or destroy confidential materials as directed
Gifts and Hospitality

Policy guidelines:

  • Do not accept gifts, favors, or hospitality that could influence judgment
  • Nominal courtesy items of minimal value may be accepted
  • Report all offers of significant gifts or hospitality to management
  • Do not offer inappropriate gifts or inducements to clients
  • Business meals should be modest and directly work-related

Prohibited Activities

The following activities are strictly prohibited:
  • Bribery and Corruption: Offering, soliciting, or accepting bribes
  • Fraud and Deception: Misrepresentation or falsification of information
  • Conflict of Interest: Acting when personal interests conflict with duties
  • Discrimination: Unfair treatment based on protected characteristics
  • Harassment: Any form of harassment or bullying
  • Abuse of Position: Using position for personal gain
  • Unauthorized Disclosure: Sharing confidential information
  • Consultancy Services: Providing prohibited consultancy to clients

Auditor-Specific Requirements

Auditors must additionally:

During Audits
  • Conduct thorough and objective assessments
  • Gather sufficient and appropriate evidence
  • Report findings accurately and fairly
  • Treat auditees with respect and courtesy
  • Focus on facts, not personalities
Communication
  • Maintain professional communication at all times
  • Listen actively and ask relevant questions
  • Explain findings clearly and constructively
  • Avoid technical jargon when unnecessary
  • Document observations accurately

Workplace Conduct

Respect and Dignity
  • Treat all colleagues with respect
  • Foster inclusive and supportive environment
  • Value diversity and different perspectives
  • Zero tolerance for discrimination or harassment
Health and Safety
  • Follow safety procedures and protocols
  • Report safety hazards immediately
  • Use protective equipment when required
  • Support safe work practices
Use of Resources
  • Use company resources appropriately
  • Protect company property and assets
  • Avoid waste and promote efficiency
  • Respect intellectual property rights
Environmental Responsibility
  • Minimize environmental impact
  • Follow environmental procedures
  • Promote sustainable practices
  • Report environmental concerns

Reporting Violations

Speak Up Policy

Infinity Quality Company encourages personnel to report any violations of this Code of Conduct or concerns about unethical behavior.

How to Report
Protections
  • No retaliation for good faith reporting
  • Confidentiality maintained where possible
  • Anonymous reporting options available
  • Protection from adverse consequences

Consequences of Violations

Violations of this Code of Conduct may result in:

  • Verbal or written warnings
  • Mandatory training or counseling
  • Suspension from duties
  • Termination of employment or contract
  • Legal action where applicable
  • Reporting to regulatory or accreditation bodies

Note: The severity of consequences will be proportionate to the nature and gravity of the violation.

Acknowledgment and Commitment

All personnel are required to:

  • Read and understand this Code of Conduct
  • Sign acknowledgment of receipt and understanding
  • Agree to abide by all provisions
  • Participate in ethics training as required
  • Review updated versions periodically

"By adhering to this Code of Conduct, we uphold the trust placed in us and maintain the integrity that is the foundation of our certification services."

This Code of Conduct is reviewed annually and updated as necessary. Last reviewed: 31/12/2025