IQC Policies

Comprehensive Policy Framework

Policy Framework Overview

Infinity Quality Company (IQC) operates under a comprehensive policy framework designed to ensure excellence, integrity, and compliance with international standards and regulations. This page provides an overview of our key policies and links to detailed documentation.

Core Operational Policies

Impartiality Policy

Objective: Ensure all certification activities are conducted with complete impartiality and objectivity.

Key Elements:

  • Independence from commercial pressure
  • Conflict of interest management
  • Impartiality committee oversight
  • Regular threat analysis and mitigation
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Confidentiality Policy

Objective: Protect proprietary and sensitive information of all stakeholders.

Key Elements:

  • Confidentiality agreements for all personnel
  • Secure data storage and transmission
  • Limited access to authorized personnel only
  • Compliance with GDPR and data protection laws
Competence Management Policy

Objective: Ensure all personnel have and maintain necessary competence.

Key Elements:

  • Qualification and authorization criteria
  • Ongoing training and development requirements
  • Performance monitoring and evaluation
  • Competence records maintenance
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Complaints and Appeals Policy

Objective: Provide fair and transparent mechanisms for addressing complaints and appeals.

Key Elements:

  • Accessible complaint submission process
  • Impartial investigation procedures
  • Multi-level appeals process
  • Timely response and resolution
Complaints Process Appeals Process

Quality and Management Policies

Quality Policy

Commitment to:

  • Meeting ISO/IEC 17021 requirements
  • Continuous improvement of services
  • Client satisfaction and value delivery
  • Effective quality management system
  • Regular internal audits and reviews
Risk Management Policy

Framework includes:

  • Systematic risk identification
  • Risk assessment and prioritization
  • Mitigation strategies implementation
  • Regular monitoring and review
  • Business continuity planning
Continual Improvement Policy

Mechanisms include:

  • Performance metrics and KPIs
  • Stakeholder feedback analysis
  • Management review process
  • Corrective and preventive actions
  • Innovation and best practice adoption
Records Management Policy

Standards ensure:

  • Secure record storage and retrieval
  • Appropriate retention periods
  • Protection from loss or damage
  • Confidentiality maintenance
  • Compliance with legal requirements

Ethical and Compliance Policies

Code of Conduct

Ethical standards and professional behavior requirements for all personnel

View Policy
Anti-Bribery & Corruption

Zero tolerance policy for bribery, corruption, and unethical business practices

Equal Opportunity

Commitment to diversity, inclusion, and non-discrimination in all activities

Fair Treatment

Equitable treatment of all clients, personnel, and stakeholders

Certification-Specific Policies

Certification Procedure

Comprehensive process from application through certificate issuance

View Procedure
Certification Conditions

Terms and conditions for obtaining and maintaining certification

View Conditions
Refusal, Suspension & Withdrawal

Criteria and procedures for certification refusal or termination

View Policy
Use of Certification Marks

Guidelines for proper usage of certification marks and logos

View Guidelines

Operational Standards

Compliance with International Standards

Infinity Quality Company operates in compliance with:

  • ISO/IEC 17021: Management System Certification Bodies
  • ISO/IEC 17020: Inspection Bodies
  • ISO/IEC 17024: Personnel Certification Bodies
  • ISO/IEC 17065: Product Certification Bodies
  • ISO/IEC 17025: Testing and Calibration Laboratories
  • IAF MD: IAF Mandatory Documents
  • ILAC: International Laboratory Accreditation Cooperation
  • Local Regulations: Applicable regional requirements

Health, Safety & Environment

Health & Safety Policy

Commitment to safe working environment for all personnel

Environmental Policy

Minimizing environmental impact of operations

Wellness Policy

Supporting employee well-being and work-life balance

Governance Structure

Detailed information about our corporate governance framework, organizational structure, and oversight mechanisms is available in our Corporate Governance document.

View Corporate Governance

Policy Review and Updates

Policy Maintenance:

  • All policies are reviewed annually or when significant changes occur
  • Updates are communicated to all relevant stakeholders
  • Personnel are trained on policy changes
  • Version control and document history maintained
  • Policies available to clients and interested parties upon request

Our Commitment

Infinity Quality Company is committed to maintaining and continuously improving our policy framework to ensure the highest standards of service delivery, ethical conduct, and stakeholder satisfaction. These policies reflect our dedication to excellence in certification services.